FAQs


How long will my order take to arrive?

Jump Up Online partners with global merchants in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Europe, Asia and North America.

Because we ship directly from our partners, your item may take up to 4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way.

Can I track my order?

Of course, we have an internal tracking system. Please contact us using the form or through Facebook messenger on the site. Thank you.

What if I want to return an item?

No problem! Contact us right away and and we'll help guide you through the process.

You can also check out our returns policy here.

How can I get in touch if I have a problem with my order?

By all means, Please contact us using the form or through Facebook messenger on the site. Thank you.

How can I pay for my order?

We take all major forms of credit card; Visa, Mastercard and American Express and also payment via paypal.

Will my order arrive all in one parcel?

Not necessarily, we aim to get you your order delivered as quickly as possible. Your order may also be coming from different suppliers. However, if we can, we will fulfil your order in one parcel we will endeavour to do so.

How can I stay in the loop about special offers and deals?

We send out a monthly newsletter which will give tips on getting involved in extreme sports and outdoor activities as well as offer special discounts and deals. Join the mailing list.